Managing Google reviews for multi-location businesses can be a challenging task, especially when it comes to providing timely and personalised responses. However, GMBapi.com now allows automating review responses for nearly all languages. We will explore the benefits of using automatic review responses within Google Business Profiles for multi-location businesses and provide practical tips for implementing them effectively. First, we will have a look at the pricing and automatic Google Business Profile review responses with GMBapi.com.
At GMBapi, we pride ourselves on our competitive pricing. Our primary goal is to deliver exceptional value by providing you with 80% of the desired results at just 20% of the cost. With our lowest price guarantee of €2 per location, you can access full functionality without compromising quality.
Experience our platform with complete confidence by taking advantage of our free two-week trial, which includes comprehensive setup and continuous support. During this trial period, you’ll have unrestricted access to all the features our platform has to offer. Try GMBapi.com now and witness the benefits firsthand.
Automatic Google Business Profile Review responses with GMBapi.com
In the GMBapi tool, you can easily respond to a review.
1: Click on ‘Reviews Google’ in the menu
2: Select a review. You can use the filter and sort functions to find the correct review.
3: Choose a template review response. In this case
Thanks: Thank you for taking the time to leave us this review.
Big Thanks: We are delighted to hear about your recent experience with us and we’re so pleased that you enjoyed it. We are looking forward to welcoming you back soon!
Or click on suggest reply for the automatic AI response: Thank you Taler Walker for your review! We are glad to hear that Nick provided you with great service. Our team strives to deliver excellent customer service, and we are pleased that Nick made your experience a positive one. We will make sure to pass along your kind words to Nick. Thank you for choosing our business!
As you can see, the suggested reply option provides a more comprehensive, personalised review response. This answer is made by AI
4: Click on Update reply to submit the reply.
Why do multi-location businesses respond to Google reviews
- Consistency and brand voice
- Timely customer engagement
- Personalisation and customisation
- Customer satisfaction and loyalty
- Impact on average rating
- Impact on conversion rate
- Best place in town
- Cost-effective with software
- No more language barrier
1. Consistency and Brand Voice
Maintaining consistency across multiple locations is crucial for building a strong brand identity. With automatic review responses within GMBapi, you can craft predefined responses that align with your brand voice and messaging. In the future, we plan on adding personas and being able to input contact details from your customer service department that our automated responses will be able to direct to. By using consistent language and tone, you can ensure that your responses reflect your brand’s values and reputation across all locations. We will be offering the option to train your automated response bot on your previous responses so it will apply the same tone of voice.
2. Timely Customer Engagement
Promptly responding to customer reviews is essential for maintaining a positive online reputation. Automatic review responses within GMBapi.com enable you to provide immediate acknowledgement and address concerns promptly. By setting up predefined responses that cover different types of feedback, you can ensure that customers receive timely engagement, even during busy periods.
3. Personalisation and Customisation
While automatic review responses offer efficiency, it’s important to strike a balance with personalisation. Customise your predefined response templates to include variables such as the customer’s name or specific details about their experience. This touch of personalisation adds a human element and shows that you genuinely care about each customer’s feedback.
4. Customer Satisfaction and Loyalty
Effective use of automatic review responses within Google Business Profiles can enhance customer satisfaction and foster loyalty. Responding promptly and thoughtfully to reviews demonstrates that you value customer input and are committed to addressing their concerns. Positive and constructive responses can also turn dissatisfied customers into loyal advocates, showcasing your dedication to excellent customer service.
5. Impact on average rating
Customers are inclined to be more positive in their reviews when they notice a business is responding to the reviews. They feel they will need to defend their feedback and think twice before leaving a negative review. A/B tests that we ran show a clear impact on the average rating for locations that start to respond to their reviews.
6. Impact on conversion rate
Potential new customers are very likely to read reviews about your business. They have a similar level of trust in these reviews as they do in recommendations from friends. Potential customers are more likely to believe a business owner will care about them if they can see that they are interested in what customers think of their products and services. We see the Conversion Rate from the listings go up when reviews start being replied to.
7. Best Place in Town
When potential customers search for “best Italian restaurant near me” (or whatever your category is) you want to be shown in the result. The average rating is a ranking factor in these types of queries. It is also a click-through rate boost, people usually consider 3.7 and upwards as an acceptable rating, but compare it to the other ratings in the map pack before they decide where to click first.
Improved visibility: Google places significant importance on engaging with reviews. When you respond, Google enhances your visibility in search results.
Here’s Google’s perspective on addressing reviews:
“Interact with customers by responding to reviews that they leave about your business. Responding to reviews shows that you value your customers and the feedback that they leave about your business. High-quality, positive reviews from your customers will improve your business’s visibility and increase the likelihood that a potential customer will visit your location.”
8. Cost-effective with software
Automating the review response process saves valuable time for multi-location businesses. Instead of manually typing out responses for each review, you can set up predefined templates that cover common feedback scenarios. This time-saving approach allows you to efficiently manage reviews across all your locations, freeing up resources for other critical business tasks. Many of our customers deploy a strategy where they automate only the responses to the positive reviews and let web care teams or location managers handle the more challenging responses.
9. No more language barrier
AI-based answers, as our tool can create, offer one more big advantage. There is no language barrier. For example, if you speak English and are responsible for locations around the world (like Japan, Kenia, Italy, etc), you can reply to reviews in the country’s language.
We know what is involved
The team at GMBapi brings extensive experience in assisting clients with reputation management, search engine optimisation, and driving business growth. Our local SEO software allows you to effortlessly manage your multi-location Google Business Profiles.
With GMBapi.com, you can save time by:
- Updating business information
- Posting to multiple locations simultaneously
- Monitoring and responding to reviews
- Populating and addressing Q&A interactions
In addition, GMBapi offers:
- Tracking and visualising performance metrics
- Generating performance reports
- Setting up A/B tests to gauge the impact of your efforts
We strive to be more than just a business partner – we aim to build genuine connections. Contact us to book your free demo and discover the value we can bring to your business.